At Aeyannanz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may return an item if:
- The return request is made within [14 / 30] days of receiving your order.
- The item is unused, unworn, and in its original condition.
- All original tags and packaging are included.
- The item is not marked as final sale.
We reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as “Final Sale”
- Underwear / intimate wear
- Customized or personalized items
- Accessories (Likes belts,scarf and etc)
3. Damaged or Incorrect
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery at:
📧 info@aeyannanz.com
📞 +33 7 68 17 70 81
Please include:
- Your order number
- Clear photos of the item
- Description of the issue
We will replace the item or issue a full refund at no additional cost.
4. Refund Process
Once we receive and inspect your returned item:
- You will receive a confirmation email.
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued to your original payment method.
Shipping fees are non-refundable unless the return is due to our mistake.
5. Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was sent
We recommend using a trackable shipping service.
Thank you for choosing Aeyannanz. We appreciate your support and are committed to delivering quality fashion with reliable service. If you ever need assistance, don’t hesitate to contact us — we’re here to help every step of the way.
